Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Zerosoft Technologies Ltd("Zerosoft", "we", "us", or "our"), operating the Kaftan AI platform. These Terms govern your access to and use of the Kaftan AI customer app, Kaftan AI Tailor app, kaftanai.com website, and related services (collectively, the "Services").

By creating an account, signing in, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

You must be at least 13 years old to use the Services. If you are under the age of majority in your jurisdiction, you may use the Services only with permission and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

Tailors must have the legal authority to operate the business they register and must provide accurate business information during onboarding.

Kaftan AI provides a platform that connects customers with independent tailors, offers AI-assisted design tools, and enables browsing and purchasing of tailor listings. Kaftan AI is a technology platform — Zerosoft is not the manufacturer of garments and, except where explicitly stated in the app, is not a party to payment or delivery arrangements between customers and tailors.

Features may change over time. We may add, modify, or discontinue features with reasonable notice where practicable.

• You must provide accurate, current, and complete registration information.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• Notify us promptly at [email protected] if you suspect unauthorized access.
• Tailor accounts require review and approval before a shop becomes visible to customers. We may approve, reject, suspend, or remove shops at our discretion to protect users and the platform.
• You may delete your account through in-app settings or by contacting support, subject to Section 18 and outstanding obligations.

As a customer, you may use Studio tools, browse tailors and listings, save designs, and place orders. You agree to:

• Provide accurate measurements, delivery details, and order instructions.
• Review tailor profiles, availability, and listings before placing an order.
• Communicate respectfully with tailors and Kaftan AI support.
• Understand that AI-generated previews are illustrative. Final garments depend on fabric, fit, workmanship, and the information you provide.

As a tailor, you represent and warrant that:

• You have authority to operate the registered business and to bind it to these Terms.
• Information in your profile, portfolio, and listings is truthful and not misleading.
• You will fulfill accepted orders in good faith and in a professional manner.
• You will comply with applicable laws, including consumer protection and tax obligations in your jurisdiction.

We may display your public shop information, portfolio, listings, ratings, and availability to customers. Repeated complaints, fraud, or policy violations may result in suspension or permanent removal.

When you place an order through the Services, you submit a request to the selected tailor. Order acceptance, pricing, production timelines, alterations, delivery, and payment terms between customer and tailor may be communicated through the platform or directly as permitted by the Services.

Kaftan AI does not guarantee that any tailor will accept an order or complete it by a particular date. Disputes regarding garment quality, delays, or refunds between customers and tailors should first be addressed between the parties; we may provide reasonable support but are not obligated to mediate every dispute.

Certain features consume credits according to pricing displayed in the app or on the website at the time of use. Credits are non-transferable except as we expressly allow.

• AI outputs may be incomplete, inaccurate, or unsuitable for production without tailor review.
• We may adjust credit pricing, pack sizes, or generation limits with notice where required.
• Abuse of generation systems (automated scraping, reselling outputs, or circumventing limits) is prohibited.
• Promotional or dev credits may expire or be revoked at our discretion.

Where enabled, you may fund your credit balance by bank transfer to a dedicated virtual account provided through Paystack. Top-ups are credited after payment confirmation. You must complete identity verification before wallet creation where required by law or our policies.

• Transfer only the exact amounts shown for supported credit packs unless otherwise stated. Unsupported amounts may not be credited automatically.
• Credit purchases are generally final once credited, except where required by applicable law or where we determine a processing error occurred.
• Refund requests for credited balances may be considered on a case-by-case basis at [email protected]. Unused credits have no cash value outside the Services.
• Zerosoft is not a licensed bank or payment institution. Payment services are provided by third parties subject to their terms.

You retain ownership of content you upload or create ("User Content"), including photos, prompts, portfolio images, listings, and profile text. By submitting User Content, you grant Zerosoft Technologies Ltd a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, distribute, and process that content solely to operate, promote, and improve the Services — including generating AI previews from your inputs and showing tailor listings to customers.

You represent that you have all rights necessary to submit User Content and that it does not violate these Terms or any third-party rights.

You agree not to:

• Use the Services for unlawful, fraudulent, or harmful purposes.
• Harass, threaten, impersonate, or discriminate against others.
• Upload malware, spam, or content that is illegal, infringing, obscene, or deceptive.
• Attempt to bypass security, access other users' accounts, or scrape the Services without permission.
• Reverse engineer or copy the Services except where permitted by law.
• Misrepresent measurements, identity, business credentials, or listing details.
• Use the Services in any manner that could damage, disable, or overburden our infrastructure.

If you believe content on the Services is unlawful, infringing, or violates these Terms, contact [email protected] with a description of the content and reason for your report. We may remove or restrict content and accounts that violate these Terms or applicable law.

The Services, including software, branding, logos, design, and documentation (excluding User Content), are owned by Zerosoft Technologies Ltd or its licensors and protected by intellectual property laws. No rights are granted except as expressly stated in these Terms. You may not use Kaftan AI trademarks without prior written consent from Zerosoft Technologies Ltd.

The Services integrate with third parties such as Google, Apple, Paystack, and AI providers. Your use of those services may be subject to separate terms and privacy policies. Zerosoft Technologies Ltd is not responsible for third-party services outside our reasonable control.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Kaftan AI does not warrant uninterrupted or error-free operation, that AI outputs will be accurate, or that tailors will meet your expectations. Tailors are independent businesses, not employees or agents of Zerosoft Technologies Ltd.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZEROSOFT TECHNOLOGIES LTD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, USER CONTENT, AI OUTPUTS, OR TRANSACTIONS WITH OTHER USERS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZEROSOFT TECHNOLOGIES LTD'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ZEROSOFT FOR CREDITS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) TEN THOUSAND NIGERIAN NAIRA (NGN 10,000).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Zerosoft Technologies Ltd from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your User Content, your violation of these Terms, or your violation of any law or third-party rights.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. You agree that courts located in Nigeria shall have exclusive jurisdiction over disputes arising from these Terms or the Services, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

Before filing a formal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally within thirty (30) days.

You may stop using the Services at any time. We may suspend or terminate your access immediately if we reasonably believe you violated these Terms, pose a risk to users or the platform, or where required by law.

Upon termination, your right to use the Services ends. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use after changes become effective constitutes acceptance of the revised Terms. If you do not agree to updated Terms, you must stop using the Services.

Questions about these Terms: [email protected].